Performance review phrases customer service

Some positive performance appraisal phrases for Customer Satisfaction

·         Terry continues to work well with his customers and exceed customer expectations.

·         Terry is always looking for ways to improve the customers products or experience.

·         Terry treats his customers with respect and is always looking for ideas to better their processes.

·         Terry is valued and respected by his customers.

·         Terry’s customers perceive him to be the go to person for all of their business needs.

·         Terry listens to his clients and is able to prepare accurate solutions and recommendations for their needs.

Some  negative performance review phrases for Customer Satisfaction

·         Terry is not very comfortable working with his customers on their issues and problems.

·         Terry’s customers are not comfortable with the recommendations he makes for their business needs.

·         Terry isn’t able to resolve customer issues without supervision or help from others.

·         Terry has received customer complaints regarding the way he handles business issues.

·         Terry loses patience with his customers when they are not sure what they want.